FAQs

An ombuds, also known as an ombudsperson or ombudsman, is a designated neutral who aids in the informal, confidential resolution of problems. The University Staff Ombuds (USO) helps visitors look beneath the surface of an issue, often using methods such as shuttle diplomacy, informal mediation, and active listening skills.

A large part of an ombuds’ job is to actively listen to individuals to ensure they feel heard and respected.  The ombuds is an impartial neutral, concerned with issues of objectivity, accessibility, and justice equity.

The ombuds maintains strict confidentiality regarding matters brought to her attention and will not relate information to anyone else without the express permission of those who have contacted her. In order to ensure

The USO needs access to high-level decision-makers in order to resolve some problems. Ombuds talk about issues only when they’ve been given permission. Sometimes ombuds speak with leaders about systemic concerns in a general way, without revealing any identifying details that would allow someone to identify the individuals involved. If the USO serves on a Georgetown committee, it will be as an ex officio member, or as non-member consultant.

The ombuds maintains strict confidentiality regarding matters brought to her attention and will not relate information to anyone else without the express permission of those who have contacted her. In order to ensure

The ombuds maintains strict confidentiality regarding matters brought to her attention and will not relate information to anyone else without the express permission of those who have contacted her. In order to ensure